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Delivery at a glance

• Free delivery in the Netherlands on orders from €50.
• Reduced delivery rate of €4.95 to Belgium, Germany and France on orders from €100.
• The rate for each country is in the table above, and you see the exact charge again before you pay.

Where we deliver

We ship from the Netherlands to addresses in the Netherlands, Belgium, Germany and France. Live elsewhere in the EU, or outside the EU? Email info@jrkdm.com before you order and we will tell you whether we can deliver and what it costs.

Order processing

We pack and dispatch orders from Monday to Friday, except on Dutch public holidays. Orders are usually dispatched within 1–3 working days after payment. When your parcel leaves us, we email you a shipping confirmation with tracking information, where the carrier provides it. Around holidays and in busy periods dispatch can take longer; we announce this on the site.

Estimated delivery times

After dispatch, parcels usually arrive within:

• Netherlands: 1–2 working days
• Belgium, Germany and France: 1–5 working days, depending on the destination

These are estimates, not guarantees. Delays can be caused by carriers, customs, local authorities or other circumstances outside our control.

Packed with care

Glass and ceramics travel well when they are packed well. Every fragile piece is wrapped and cushioned on all sides, and tea and dried fruit are packed separately from teaware.

Damaged, faulty or missing

If a parcel arrives damaged, or a product is faulty or not what you ordered, email info@jrkdm.com as soon as reasonably possible with your order number, a short description and photos. Keep the product and the packaging until we have reviewed it; we then arrange a solution. If your tracking has not changed for several working days, let us know and we will look into it with the carrier.

Incorrect or incomplete address

Check your address carefully at checkout; we can change it only until your order has been packed. If a parcel comes back to us because the address was incorrect or incomplete, or because it was refused or not collected, we contact you. Additional delivery costs may apply before we send it again.

Orders outside the EU

If we agree to deliver outside the EU, including the United Kingdom, the order may be supplied without EU VAT where this applies. Import VAT, customs duties, clearance fees and other local charges are not included in our prices or delivery charges unless stated at checkout; the recipient pays any charges the destination country imposes. Customs procedures can add to the delivery time.

Prices and VAT

All prices and delivery charges within the EU are in euros and include VAT.

Sending a gift

You can send a gift straight to the recipient: enter their name and address at checkout and add your note. Prices are never printed on the gift note.

Contact

Questions about delivery: info@jrkdm.com · phone/WhatsApp +31 6 27 34 24 41.