How can we help?

Securely through Stripe with iDEAL, Bancontact or a card. Your order is confirmed by email as soon as the payment has been received.

Yes, as long as it has not been packed. Please email info@jrkdm.com as soon as possible with your order number. Once your parcel has left us, you can still withdraw within 14 days of receiving it.

Some pieces come in several colours, and some teas in different canisters. Choose your option on the product page; the price, photo and stock shown are for that option.

No. You order as a guest. Your confirmation email contains a private link to follow your order.

We ship from the Netherlands to the Netherlands, Belgium, Germany and France. Delivery in the Netherlands is free from €50.00. Belgium, Germany and France get a reduced rate of €4.95 from €100.00. The rate for each country is on the delivery page and shown again before you pay.

We ship on working days, usually within 1–3 working days of payment, Monday to Friday except Dutch public holidays. After dispatch, delivery usually takes 1–2 working days in the Netherlands and 1–5 working days in Belgium, Germany and France.

You receive an email with a tracking link as soon as your parcel ships. The link to your order in your confirmation email shows the status as well.

We are sorry. Take photos of the box and the item and email info@jrkdm.com as soon as possible with your order number. Keep the product and the packaging until we have reviewed it; we then arrange a replacement, repair or refund and pay reasonable return costs.

Yes. You may withdraw within 14 days after receiving your order, without giving a reason; return postage for a change of mind is at your cost. From day 15 to day 30 you can still return unused, complete teaware with our approval in advance. Opened food cannot be returned unless it is faulty.

Only unopened and with the seal intact, within 14 days of delivery. For hygiene and food-safety reasons we cannot take back opened food, unless it is faulty.

Within 14 days after we receive your withdrawal, on the payment method you used. We refund the price and the cheapest standard delivery charge; for a partial return the delivery charge is not refunded. We may wait until the items are back with us or you have shown proof that you sent them.

Contact us first. Depending on stock, we arrange an exchange or ask you to return the item and place a new order for the one you would like.

Yes. Tea, dried fruit and pairings are also sold on their own.

Pieces made of borosilicate glass are made for hot water; the material is listed on each product page. Avoid sudden temperature changes, such as boiling water in glass straight from the fridge.

We recommend washing all teaware by hand. Pieces with wood, bamboo, metal or painted decoration should never go in the dishwasher or microwave. Our care guide explains more.

On every food product page, under the price, together with the net weight, origin and storage advice. A detail that is still being confirmed is marked as such; we only sell a food product once its details are complete.

In an airtight container or the closed pack, in a cool, dry and dark place away from strong smells. Keep dried fruit in the fridge in warm weather.

Yes. Gift sets have a note field of up to 200 characters. Prices are never printed on the card.

Yes. Enter the recipient's name and address at checkout. Your confirmation and tracking emails come to you.

Through the contact form or by email at info@jrkdm.com. We reply within 2 working days.